ARK INFOSOLUTIONS PVT LTD (ARK) / MINDBOX (The Company) is committed to respecting the privacy of every person who shares information with the Company. Your privacy is important to us and we strive to take reasonable care and protect the information we receive from you. Our Platform is designed to render the education to the children (below the 18 years of age), who are enlisted with our platform and the parents by registering on our platform accord their consent for the use of the platform by the child.
We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain. Pls read the following information carefully.
Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
Personal Data we may collect from you are as under:
- Personal details (e.g. name, contact details including, address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by you to identify and validate your child details to avail various products/services from us.
- Your email address for sending the curriculum and slots information
- Your details including transaction history, balances, payment details, for effecting transfer of monies through payment channels provided by us.
- Images of documents/ photos required to avail any of our products/services.
- Opinions provided by you to us by way of feedback or responses to surveys.
- Information obtained from your mobile device by way of using our app, if any like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
Sharing of your Personal Data
Any Personal Data that we have access to shall never be shared without your consent.
In various processes / submission of applications / availment of product/service Offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
Only for enabling the provision of the products/services availed by you, strictly on a “need to know” basis and subject to applicable laws.
It is directed or required by legal/regulatory / statutory / governmental authorities under applicable laws/regulations though a legally obligated request.
It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
Usage of Your Personal Data
We may use your Personal Data in our business activities for providing our or our partners’ products/services and to perform, among other actions, the following:
- To facilitate the transactions or report on these transactions.
- To undertake research and analytics for offering or improving our products/services and their security and service quality.
- To check and process your requirements submitted to us for products/services and/or instructions or requests received from you in respect of these products/services.
- To share with you, updates on changes to the products/services and their terms and conditions.
- To operate and improve our services
- To take up or investigate any complaints/claims/disputes.
- To respond to your queries or feedback submitted by you.
- To verify your identity for us to provide products/services to you;
- To carry credit checks, screenings or due diligence checks as lawfully required by us.
- To monitor and review products/services from time to time.
- To undertake financial/regulatory/management reporting and create and maintain various risk management models.
- To record all online sessions to be used for quality audits and training concerns
- For conducting audits and for record keeping purposes.
- For selective offers and promotions.
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.
Purging of your Personal Data
You may delete your subscription account at any point of time by making such choice in the Mindbox’s desktop website or mobile application. With this we will no longer provide your data for external processing as mentioned above. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed off by us except for any record retention required as per applicable law.
The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.
Please note that a “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
We may use cookie and tracking technology depending on the features offered.
No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
Links to other websites
Reasonable Security Practices and Procedures
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. We have provided multiple levels of security to safeguard your app by Login/Logout option. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication/OTP. Please do not share your login, password and OTP details with anybody.
You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to our Grievance Officer at:
ARK Infosolutions Private Limited,
A 11, Second Floor, Sector 4,
NOIDA – 201301 (Delhi/NCR).
Email – email@example.com
Policy Review & Updates